Privacy Policy

1. Introduction

Ethiopian Arabica ("we", "us", "our") operates the website ethiopian-coffee-export.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a sample request form (name, company, email, phone, country)
• Contact us via email or other communication channels
• Subscribe to our updates or newsletters

We also automatically collect certain technical information including IP address, browser type, pages visited, and time spent on pages through standard web analytics.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill sample requests
• Communicate with you about orders, pricing, and availability
• Improve our website and services
• Send relevant trade information and crop updates (with your consent)
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us at teshager.kesamo@gmail.com.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: teshager.kesamo@gmail.com

Phone / WhatsApp: +251 911 598 197

Address: Bole Subcity, around Edinamall Roundabout, Addis Ababa, Ethiopia